COVID-19: We're Serious About Safe Travel     READ MORE >

Covid-19: We’re serious about safe travel

inGamba's unrivaled commitment to clean

Cleanliness has been a keyword since day one at inGamba. Our mechanics and soigneurs have decades of experience working for teams at the highest levels of professional cycling, where keeping riders safe and healthy is a fundamental part of the job. And as seasoned ex-pros, no one knows better than our guides how important hygiene is when traveling and riding in groups.

The whole inGamba team has a wealth of knowledge, training and hard-earned personal wisdom when it comes to keeping everybody free from illness, and in these uncertain times, we're leaning on that know-how to make sure that we're doing everything possible to make our trips the safest in the world.

We've always prided ourselves on going the extra mile with daily bike washes, spotless support vehicles and creating sanitary spaces for massage and treatment, but now we're going even further. We've worked with government agencies and our friends in professional cycling to leave nothing to chance in creating our comprehensive new cleanliness protocols to insure your safety.

Social, but safe

Travel has to be fun. Because otherwise, what's the point? Our new safety procedures mean that you can join an inGamba trip with the peace of mind you need to enjoy your vacation and our famous inGamba hospitality, safe in the knowledge that everything possible is being done to keep you happy and healthy.

Our Covid-19 protocols

The inGamba team has all received enhanced health and safety training that takes into account the very latest advice on Covid-19 from governments and organizations such as the World Health Organization (WHO). That includes regular health checks for both our staff and our guests before and during each trip, as well as daily deep sanitization procedures on our vehicles, bikes, and at the properties we visit. And while our approach to hygiene and sanitation has always been second to none, our new enhanced standards are designed to not only keep you protected, but also to allow you to relax, safe in the knowledge that your wellbeing is our primary concern.

Pre-trip planning:

  • Prior to each trip, a member of the inGamba team will travel to each destination to check that all hotels and restaurants are adhering to Government guidelines and the highest hygiene standards

  • All staff will be tested for Covid-19 prior to each trip and will isolate while awaiting their results

  • Our internal protocols are being updated regularly to make sure we're always up-to-date with the latest information and safety measures

  • All of our properties have social distancing measures in place so that you can enjoy the experience safely

New standards for hygiene :

  • Personal protection equipment is provided for all guests and staff, including our custom inGamba face masks

  • Alcohol-based antiseptic solutions are available at all times

  • All equipment and water bottles are disinfected, before and after every use

  • All vehicles and living areas are disinfected daily

  • All food prep and bottle filling is completed while wearing gloves and face masks

  • All clothing, bedding and towels are laundered at high temperatures

Government approved:

  • inGamba has been awarded the "Clean and Safe" stamp of approval by Turismo de Portugal and the Portuguese Ministry of Health

  • We exceed the Guidance Standards for Hospitality outlined by Italy's National Tourism Board

  • Our safety standards exceed the recommendations of the World Health Organization

  • All of our partners are operating to the highest standards outlined by local authorities and are verified by inGamba prior to each trip

Self-monitoring & Social distancing:

  • All staff are in regular contact with our HQ and are trained in how to self-monitor for symptoms

  • Both guests and staff will have regular temperature checks every day

  • Daily temperature checks are registered in an internal database

  • Social distancing will be maintained at all times, according to the recommendations of the Portuguese Ministry of Health and local governments

  • In the unlikely event that a guest or member of staff develops symptoms during a trip, each location has designated isolation space and a comprehensive containment strategy

We're big on small

inGamba has always been about getting away from the crowd. We love creating intimate experiences for small groups of passionate travelers, so limited numbers and private spaces has always been a part of our trip DNA. Our trips will be limited to a maximum of 12 guests for the remainder of 2020. To find out more about how we can make your dream vacation happen in a safe environment, just send us a message. We'd love to tell you more about how our wonderful team and our selection of fantastic destinations have each adapted and improved to face the Covid-19 challenge.

Our cancellation policy is more flexible than ever

Even during normal times, life is full of surprises, and we've done our best to accommodate guests when their plans have to change. But now more than even, we know that you need security when planning a vacation so we've updated our cancellation policies to allow total flexibility. If you place a deposit with us for a trip with us and decide to change, we'll place a full credit on your account with no expiration date. In addition, balances due for 2020 trips will only be charged 30 days in advance, rather than the usual 90 days.