FAQ

FOR FURTHER QUESTIONS PLEASE CONTACT US

Contact Details

888.316.9791

BOOKING YOUR TRIP

What is included in the trip cost?

All lodging, meals and beverages (including alcohol), Pinarello Dogma F8 or Gan S, two complete cycling kits made by Giordana, all transportation (during, but not before or after the trip). Not included are your pre and post-trip travel, hotels, etc. unless you book one of our pre-trip packages.

What is the deposit, and when is the balance due?

The deposit for our public trips is $2,500 per person and is non-refundable. The balance of all trip fees is due 90 days before the beginning of the trip.

How do I choose the right trip?

There is no one trip that we can recommend for everyone. We offer trips in Portugal, France and Italy, and some are more focused on cycling than others. If you still have questions after reviewing our destinations and trip detail pages, please contact us.

How far in advance should I book?

Many of our trips are pre-sold before our calendar is launched, so we recommend booking as soon as possible. We always open bookings to our former clients first, and then to the general public.

How do I contact you to ask questions about a trip?

Please email us at hello@inGamba.pro or call us at 888.316.9197. We are based near San Francisco and are typically available during normal business hours.

If I book a trip, is there a guarantee that it will run?

We have never yet cancelled a trip due to low numbers. However, there is no guarantee of this in the future. If a trip is cancelled by us we will issue a full refund, or a full credit which can be applied to any other trip within 2 years + an additional $250 to help you with changing any flights you may have already booked.

What if I have to cancel my trip?

For many trips we often have waitlists and with enough notice we can generally fill your spot. Please call us and we will be as reasonable as possible including issuing you a refund or credit towards a future trip.

What does double occupancy mean?

Unless you request to have a room to yourself (single supplement) we will pair you with another traveler of the same gender.

What is a single room supplement?

If you would like the privacy of a private room throughout the trip please select this upgrade option.

Do you offer add-on packages before or after the trip?

Yes. We offer a pre-trip early arrival package that includes 2 nights lodging and a half-day guided city tour. Please contact us for more information.

Do you do private or custom trips?

We have created custom trips for many of our clients. Some of these custom trips have been similar to our standard trips with a private group booking out an entire trip on our calendar. But, some have been very different for families with children, or special interest groups. Please contact us for more information.

Can I make a group booking?

Yes, but it will require some help from our side if making a group booking for a public trip through our online system. Please contact us for assistance.

Do I need travel insurance?

Yes. We highly recommend that you purchase travel insurance for a number of reasons.

The link and Travel Agent ID number for our travel insurance partner Allianz will be provided during the booking process.

GENERAL TRIP QUESTIONS

Can you help with travel arrangements?

We suggest a few specific airlines to travel based on our experience, but we cannot make flight bookings or hotel reservations before or after your trip unless you book one of our pre-trip packages.

Where and when will you pick me up when I arrive?

The trip itinerary with pick up and drop off information will be sent to you when you place your deposit, or early by request. This lists all the important details that you will need to make your travel arrangements.

How many guests are on a trip and on rides?

We limit most trips to 12 guests and frequently have 8-10 per trip.

What does Randonnée mean?

A Randonée is a trip that moves throughout the week. On these trips you will see a variety of terrain and get a broad overview of an area.

Should I tip your staff?

Many of our guests ask if gratuities for the staff are appropriate. We suggest that if you feel like the staff has gone above and beyond to give you the best experience possible then that work should be recognized. Generally most of our guests find that 5-10% of the cost of the trip is an appropriate amount. All gratuities are split evenly between the staff like a professional race team splits a winning prize purse. It is frequently the people who are never in the spotlight who make each week a success.

PREPARING FOR YOUR TRIP

What do I need to bring to ride?

We have everything you will need in case your luggage gets lost during the flight, but we recommend you bring your own shoes, pedals, and saddle. Many guests also bring their own helmet, although we have the new Giro Synthe MIPS if you would like to use one of those.

What do I need to pack?

Casual clothing including jeans, khakis, T-shirts and a scarf are appropriate for all restaurants. There is usually one evening we recommend a collared shirt and jacket for men; and for women a skirt, dress or dress pants. Casual shoes and sneakers or trail-shoes for walks in vineyards or around town are recommended. A sweater or light jacket is recommended for evenings. A swimsuit for swimming should the occasion arise.

Are there non-riding activities?

Non-rider activities vary for each trip depending primarily on the location. Some activities include guided city tours, cooking, ceramics or painting classes, guided hikes or walks, river boat tours, special spa visits, wine tasting and many more.

How do you handle non-riding guests?

We like to speak to each individual guest during the booking process to create a custom itinerary specifically catering to their interests. Many times these activities include guided city tours, cooking or painting classes, guided hikes or walks, wine tasting and many more.

ABOUT THE RIDE

How fit do I need to be for the trip?

This is always the first concern people raise. inGamba trips are geared to cyclists. Please be comfortable riding in a small group with other riders and using clipless pedals. If you are out on your bike a couple times a week, then you will do fine and have a great time. Some of our guests feel like they get the most out of their vacation with a little bit of coaching in the months leading up to the trip. Tailored coaching packages through our partner Tenac Championship Coaching will be offered during and after booking.

How do you handle guests with varying levels of fitness?

We have the highest ratio of staff to guests of any cycling travel company. We frequently break into smaller groups led by a guide cycling with you, or a mechanic in a follow car with spare wheels, cold bidons, or tasty homemade riding snacks.

What ride support do you offer?

We have a minimum of two guides riding with you on the bike. We also have at least one (but frequently two) follow cars driven by professional mechancis who will swap your wheel if you get a flat. On many trips we also attach road sign markers in advance so that you don’t need to rely on your Garmin computer (provided) to give you directions.

EQUIPMENT

Can I bring my own bike?

Yes, you can bring your own bike. However, our guests are always impressed by the Pinarello F8 and many frequently purchase them and take them home at the end of the trip.

How do you make sure the bike fits?

We will set up your bike according to the measurements you give us in our custom bike fit form. If you would like to provide additional information regarding your fit we encourage you to email additional details.

Do you have different kinds of pedals?

We have some of the standard types, but we recommend you bring your own so that the adjustment is consistent with what you use at home.

What saddle should I choose? Should I bring my own?

We provide fizik Arione saddles and have a few other types of Fizik saddles to accommodate different needs. Please see the Fizik website for more information about the different models. Having a comfortable saddle is one of the most important things that can make your experience great, or not so awesome. If you are concerned about being as comfortable on the bike as possible we encourage you to bring your own saddle from home.

Do you have riding shoes?

No. We do not provide or have shoes available. Proper shoe fit, cleat setup and correct cleat for the pedals being used are critical. Please bring your riding shoes with you.

How does the Giordana clothing fit?

The FR-C clothing line from Giordana is considered “race-cut” or “European-cut”. It contours to the shape of your body. If you are unsure about your sizing, don’t worry, we always have extras to swap in case something doesn’t fit on the first try.